o create an account, visit our signup page and follow the steps provided. You’ll need to provide your basic information and verify your identity.
We typically require a government-issued ID, proof of address, and a selfie for identity verification. Specific requirements may vary depending on your location.
We employ state-of-the-art security protocols, including two-factor authentication (2FA), encryption, and regular security audits to safeguard your account.
Yes, you can change your password from your account settings. For security, we recommend changing your password periodically, ideally every 3-6 months.
You can buy cryptocurrencies by logging into your account, selecting the cryptocurrency you wish to purchase, and following the prompts for your desired payment method.
Our fee structure is competitive and varies based on your trading volume. You can find detailed information on our fees page.
Trading limits vary based on your account verification level and may differ for different cryptocurrencies. You can find detailed information in your account settings.
Confirmation times vary depending on the cryptocurrency and network congestion. Typically, it takes between few minutes to an hour, but it can be longer during busy periods.
Log in, go to your wallet, and select the currency you want to deposit. Follow the provided instructions for the deposit address.
Yes, you can withdraw your assets to an external wallet. Simply enter the external wallet address when initiating a withdrawal.
Yes, we prioritize security. Our wallets employ advanced encryption and are regularly audited to ensure the safety of your assets.
We take extensive security measures to protect your assets. However, digital assets are not insured, so we recommend using additional security measures and storing your assets securely.
You can reach our customer support team through our Contact Us page, and we typically respond within 24 hours.
If you experience any issues, please contact our support team immediately. They’ll guide you through the resolution process.
Our average response time is typically within 24 hours. During busy periods, it may take a bit longer, but we aim to assist you as promptly as possible.
If you’ve lost access to your account, please follow the “Forgot Password” or account recovery process. If you encounter difficulties, contact our support team for assistance.